How to Fix Not Receiving Emails in Hotmail? Best Solution

Have you ever come across a situation when you just stop receiving emails in your Hotmail account? It is reported widely that people are not receiving emails in Hotmail but there is quick solution for this issue.

We can understand that it has been always annoying when you suddenly stop receiving emails in your Hotmail account and you genuinely don’t know what to do. We use emails for personal as well as professional purposes and when you do not receive emails you may miss certain crucial messages from your colleagues, boss, or clients.

We recommend users to check possible solutions of not receiving emails in Hotmail as shared below.

Why are you not receiving Emails in Hotmail?

Please Note: We have shared below the best possible ways to fix Hotmail emails not receiving issue after reviewing various online sources and forums.

Do check your Junk Email folder

junk email folder hotmail

Sometimes, you receive emails in junk folder instead of inbox and to check you are required to visit You need to login to your Hotmail account by entering your username and password. Check junk folder if there are certain emails out there and make it as not junk emails by clicking the right-click on the email. Upon doing the same your important emails will be moved to inbox from junk folder.

Do Check If there is certain issue with Hotmail server

You need to check that if there are certain technical issues with the Hotmail server. If the issue is there from Hotmail end then you will get solution only by contacting their support team. Just ask for assistance from Hotmail team.

You Need to Clean Hotmail Inbox

clean your inbox hotmail

There may be a case when your inbox data is full and you just stopped receiving emails in your Hotmail account. If you come across such situation then it is recommended to check the following:

Step 1: You need to hit the Gear icon followed by View all Outlook settings.

Step 2: Further, you need to explore General tab to find Storage. Here you get all details about the storage. In case you find the storage is full then it is recommended remove some unnecessary emails to free up some space for inbox. You need to go to junk email folder and delete emails that are no longer to be useful. Also, delete unnecessary emails from other areas.

Check the Hotmail norms

You may be a victim of a hotmail norm that is configured because of which you are unable to receive emails. For the same, you are required to click the Gear icon and go to see all outlook setting. Go to Mail and choose the Rules category.

If there are certain hotmail rules configured in your email account just to prevent you from receiving emails then either edit the same or delete it. Don’t forget to save once you are done with making the required changes. There is a possibility that you start receiving emails.

Did you set up the other tab?

Hotmail gives you option to separate your inbox in two parts-Focused inbox and other tab. Focused inbox is separated just to receive crucial emails so that you don’t miss anything really important.

If you have also set up the Other Tab then we request you to check that tab as well to ensure there are certain emails out there. If you find certain important emails over there then just move the same to Focused inbox.

Also Check: Hotmail Not working 

Did you block a sender?

You could have blocked a person and you just don’t remember. For the same, you are required to check the blocked persons list in your Hotmail account.

For the same, you are required to go to Gear Icon followed by see all Outlook Setting>Mail>Junk Email. Check email address of sender you have blocked and unblock the same. Soon, you unblock the sender you start receiving emails from them.

If you did not see the sender email in the blocked list then you may put those emails to Safe Senders list. You need to hit the Add button and enter the email address to save. In this way, the email address will be added to the Safe Sender List and you will start receiving emails for sure.

Is Email Forwarding Option Enabled?


It is among the common reasons when you stop receiving emails in your Hotmail account as email forwarding option might be enabled. You need to make sure whether email forwarding option is enabled.

For the same, you are required to go to Gear icon and see all outlook setting followed by Mail and Forwarding.

In case you see that Email forwarding option is enabled then you can disable the same by clicking on Stop forwarding.

Is your account blocked?

Sometimes, Hotmail blocks your account when find any suspicious activities. You need to make sure that your hotmail account is not blocked. You do not receive emails in case of a blocked account.

Switch to Outlook

You would know that Hotmail service got discontinued by Microsoft and therefore, you should migrate from Hotmail to Outlook. Just follow the steps as shared below:

Step 1: You need to go to the official website of

Step 2: Sign in to Outlook using your existing Hotmail email address and password.

Once done, you’ll be able to access your Outlook dashboard using your existing Hotmail email address and password.

Do you have certain queries if you are not receiving emails in Hotmail? Feel free to share it through the comment box below.

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