Office 365 Not Working! Fix It in Easy Steps

Office 365 is a suite of some very important software products offered by Microsoft. The application of these products range from personal to professional and can be purchased by the users according to their need. Although the products and services included in Office 365 are user friendly but sometimes it happens that the suite starts to show certain problems. The Office 365 not working is a pretty common issue faced by the users preventing them from working with this suite. This article provides the users with some easiest possible way to fix this problem.

Reasons Why Office 365 Isn’t Working

There is no one particular reason as to why Office 365 suddenly stops working or starts showing certain unknown errors. But there are few factors that might cause MS Office to face issues from time to time. Certain few reasons that can trigger the Office 365 notworking problem are listed below.

  • There is any issue with your device such as operating system is not up-to-date.
  • Your internet connection is fluctuating and thus not allowing Office to work properly.
  • Antivirus or other third party program in your system is conflicting with Office.
  • Your MS Office subscription has expired causing Office 365 activation error.
  • Operating system of your device is not compatible with MS Office 365.
  • MS Office version that you are using in outdated.
  • Sometimes, a system infected with virus can also create issues while working on Office 365.

Common Office 365 Errors & Their Solution

The common Office 365 related issues along with their possible solutions are discussed below. Keep reading to know more.

Office 365 Not Working

The most common Office error is the Office 365 not working that troubles the users every now and then. One moment you feel that everything is okay and another minute you find Office 365 stopped working. You can try some very common methods to fix the problem as provided below.

  • If your Office 365 is not opening, you can fix this by performing a simple repair. For this, right-click the Start button and go to Apps and Features > select Microsoft Office > Modify > Quick Repair.
  • The repairing also works for the Office 365 not connecting to server issue.
  • If Office 365 is not receiving mails or sending one, you can fix this by rebooting your internet connection.
  • Try updating your Microsoft Office software to fix the Office 365 not responding issue. For this, you need to open any Office app, go to File > Account and under Product Information, choose Update Options > Update Now.
  • If facing Office 365 activation issue, make sure that you are signing in with the right account and that your subscription has not expired.

Office 365 Installation Error

Another common issue that the users face is the problem in installing Office 365. To help users with this, some troubleshooting methods to fix Office 365 not installing are discussed here.

  • If you are unable to install Office 365, try using Office offline installer that can help bypass potential proxy, firewall, antivirus, or internet connection issues that might be hampering the installation.
  • Switch to a wired connection before starting installation as this can speed up the installation as compared to a wireless one.
  • Office 365 might be installing slow due to interference from your antivirus program. To fix this, temporarily disable the antivirus program. Once the installation finishes, do not forget to resume the antivirus.
  • Run online repair from control panel (steps for which are already explained above).
  • If Office 365 installation freezes at 90%, this can be due to busy Windows Installer. To fix this, start Task Manager, go to Processes tab and look for the Windows Update Standalone Installer (wusa.exe). Select End task and you can now see the installation resuming. After the installation completes, don’t forget to restart your computer.

Office error “Account Notice: We’ve run into a problem with your Office 365 subscription”

This error mainly occurs if Office 365 subscription expires but can occur due to other reasons as well. Certain ways to get rid of this error has been given below.

Make sure your Office 365 subscription is active

  • Close all your Office apps and open the Services & subscriptions page.
  • Sign in to your Microsoft account associated with your Office 365 subscription.
  • Review the details under Office 365 and if the subscription has expired, you can renew it.
  • For this, follow the steps given under Renew Office 365.

If the subscription is active and still you are facing the error, move to the next method of troubleshooting.

Make sure your payment information is up-to-date

  • Close all your Office apps and open the Payment options page.
  • Sign in to your Microsoft account associated with your Office 365 subscription.
  • If your payment method shows an error, update it.

If the problem persists, move forward to the next method.

Run the Microsoft Support and Recovery Assistant

The Microsoft Support and Recovery Assistant runs on Windows PCs only and can help you identify and fix activation issues with Office 365.

  • From official Office website, the Microsoft Support and Recovery Assistant tool.
  • After downloading completes, the Application Install dialog box will open.
  • Select Install to start the installation process.
  • Tap on I agree check box to accept the Microsoft Services Agreement.
  • Click on the Yes button to allow the app to make changes to your device.
  • Follow the instructions on screen to troubleshoot the issue.

Deactivate, uninstall, and reinstall Office. If the above mentioned steps didn’t work for you, you can reinstall Office in your system.

“Something went wrong” error when you try to start an Office app

Sometimes, it happens that Office 365 does not open displaying the error message ‘Something went wrong’. Some easy methods to fix this has been provided below.

1. Repair Office from the Control Panel (the steps to repair Office from control panel has already been discussed in the article above).

2. Reinstalling Office can also solve the error something went wrong in Office 365. The steps for the same are provided below.

  • Download and install the Office uninstall support tool from the official website.
  • Once the installation completes, the Uninstall Office products window will open.
  • Select the version you want to uninstall and then tap the Next button.
  • Follow the instructions on screen and when the process finishes, restart your computer.
  • After you restart your computer, the tool will automatically reopen to complete the final un-installation.
  • Select the version of Office you want to install or reinstall.
  • Again follow the instructions on the screen to reinstall Office 365 in your system.

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