Looking How To Fix the Outlook ‘Disconnected’ Issue!! Find the Solution Here

Microsoft Outlook provides the flexibility to work online or offline depending on the convenience of the user. When working offline, the status can be checked under Send/ receive tab. However, if the status shows Disconnected instead of Offline, your Outlook may not work properly. Now this problem can be fixed easily in different ways but first you need to find out the reason for it. Users looking for ways to fix Outlook disconnected issue can find all the important information such a possible causes, solutions, etc in this article.

Reasons for Outlook ‘Disconnected’ Issue

There can be different reasons why you are disconnected from Outlook. However, the main reason that causes the Outlook disconnection issue are listed below.

  1. If your Internet connection is not working, Outlook will be disconnected.
  2. There might be a problem with the mail server you are using in Outlook.
  3. A problem with the browser, in case of Outlook website, can create issue with Outlook connection.
  4. There is a problem with your account settings causing Outlook disconnected issue.
  5. If you can log onto your email from Outlook website but cannot receive and send email that way, there is a technical issue with Outlook server.

Before You Proceed

Before you proceed with the troubleshooting of Outlook, there are few things you should check before- first is internet and other is browser.

  1. Check your internet connection

More than often, the Outlook got disconnected issue is due to a problem with the internet connection. So before getting into detailed troubleshooting of Outlook, make sure that your internet is working fine. To check if the problem is with the internet connection, load any website. If there occurs any problem in opening the page, there is a problem with your internet connection.

To fix the issue with your internet, try restarting your device and modem and establishing a fresh connection between them. Make sure that you have an active data pack and your device is not on airplane mode.

  1. Solve issues with your web browser

Just like internet, any problem with the web browser or device being used to open Outlook can also be the reason you are facing Outlook disconnection issue. Make sure that there isn’t any problem with your device or browser you are using. Some easy ways to check and ensure the same are discussed below.

  • The browser you are using should be updated to its latest version.
  • Make sure that the browser you are using is supported by Outlook.
  • Clear cookies, caches and if required, history from your browser.
  • Make sure all the important OS updates are installed in your device.
  • There should not be any third-party interference in your device or browser.
  • If your device is infected with virus, Outlook can keep getting disconnected. Run a system scan to ensure that this isn’t your issue.

Tips for reconnecting to Outlook

Once you find and figure out the issues with your internet, browser and device, here are some suggested ways to reconnect to Outlook in case the problem still persists.

Reset the Work Offline status

  • Open your Outlook and go to the Send/Receive tab.
  • Select Work Offline option and check your status bar.
  • If the status shows Working Offline, repeat the action until the status changes to connected.

Check for updates

Check for updates in your Outlook application and install if any updates are required.

For newer version and Office 2013

  • Open any application in Office and create a new document.
  • Now go to File > Account (or Office Account in case of Outlook or Office 2013).
  • Locate Product Information and select Update Options > Update Now.
  • If you do not see the Update Now option, you need to click Enable Updates first.

For Office 2010

  • Open any application in Office and create a new document.
  • Now go to File > Help > Check for Updates.
  • Click on Install Updates or Check for Updates.
  • If neither option is available, follow the additional steps provided in the pop-up window that appears after clicking on Check for Updates.

For Office 2007

  • In case of Office 2007, there is no available way to check for updates as this version has become obsolete.
  • To get the most up-to-date security updates, it is recommended that you install the latest version of Office.

Create a new profile

Any fault with your Outlook profile can cause the disconnection issue and the easiest way to fix this is by creating a new profile. The steps for creating a new profile in Outlook has been discussed below.

  • Open Outlook and go to the Folder pane.
  • Right-click on your account name and select Remove <name of the account>.
  • This will successfully remove your account from Outlook.
  • Now to create a new profile, select File > Add Account.
  • Enter your email address and click Connect.
  • For Outlook 2013 and Outlook 2010, enter your name, email address, and password, and then click Next.
  • If prompted, enter your password again, then select OK.
  • Select the Finish button to start using your email account in Outlook.

In case you are using the new profile and Outlook is still disconnected, try removing your account and then adding it back again.

Check internal mail provider or Exchange server

Microsoft Outlook can also get disconnected from the internal mail provider or Exchange and this is reflected in the Outlook lower status bar. This usually happens due to a temporary disruption in connectivity to the network. Once the connectivity is established, Outlook automatically try and reconnect to the server. However, if this doesn’t work, here’s how you can easily reconnect to the server.

  • Open your Outlook and go to the Send/Receive tab.
  • Click on the Type your Exchange Password button and follow the instructions on screen.
  • Outlook connects after this and starts to sync your mailbox you are all set.
  • However, if this does not happens automatically, close all Outlook Windows and restart it.
  • If it still doesn’t work, restart your computer.

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